MEMBERSHIP TERMS AND CONDITIONS FOR SKISTAR MEMBERS (VERSION 2025:12)
These membership terms and conditions (“the terms”) apply to natural persons who are users/members (“the member” or “you”) and SkiStar AB (publ), org. no. 556093–6949 (“SkiStar” or “we”) as a service provider for the SkiStar Member customer club (“Member”) and its associated functions.
By registering as a member, you enter into an agreement with SkiStar AB (publ) in accordance with the terms. The terms apply until further notice, and we may make changes to the terms at any time. The terms applicable from time to time are available here. If you do not agree to our changes, you always have the right to terminate your membership in Member. Read more in section 1.5.
1 Membership in Member
1.1
Membership in Member is free of charge, and when you sign up for membership, you will receive a digital membership card in the SkiStar app. The service gives you access to digital receipts, bonus points on purchases, membership levels linked to activity days and member offers, as well as skiing statistics, competitions, challenges, and pins through SkiStar Game. You are also offered the opportunity to sign up for the SkiStar All Year subscription. Read more about it here. The membership year is twelve (12) months and runs from May 15 each year (hereinafter referred to as the "membership year"). At the start of each new membership year, your membership level is adjusted based on current and future activity days. However, your current Member Points are not affected. Read more about Member Points in section 2.
1.2
Persons who have reached the age of 7 may become members of Member. Persons under the age of 13 may not become members without the permission of a parent or guardian. By registering as a member of Member, you guarantee that you are at least 7 years old and, if you are under 13, that you have the permission of a parent or guardian. Minors (under 18 years of age) are only entitled to participate in SkiStar Game and are therefore not entitled to full membership, which includes offers, benefits, Member Points, qualification in the membership ladder, and the opportunity to subscribe.
1.3
Through Member, you are offered the opportunity to use the features and opportunities offered by Member at your own risk. Your use of Member must be in accordance with the terms and must not violate applicable laws, regulations, or good practice. Furthermore, your use must not infringe on the rights of third parties, be offensive, or pose a risk of harm. SkiStar has the right, but not the obligation, to review your use to ensure that you are not violating the terms.
1.4
SkiStar reserves the right to suspend any member and their account at any time if they fail to comply with the terms or act in any other way that may cause damage to SkiStar, another member, or a third party. A member who has been suspended does not have the right to re-register or use the service via another member's login. The member is liable for any damage caused by a breach of these terms or applicable law. SkiStar's liability is limited in accordance with mandatory law.
1.5
Membership can be terminated by the member either by contacting SkiStar via the contact details provided in section 10 or by requesting deletion of the account in the SkiStar app (please note that deletion of the account in the SkiStar app also means complete deletion of your personal data from SkiStar and not just termination of membership in Member). Upon termination of membership, skiing statistics and outstanding bonus points, activity days, and any unused benefits will be deleted. Membership cannot be terminated if the member has an ongoing subscription period. The deletion of personal data in connection with the termination of membership in Member is conducted in accordance with SkiStar's privacy policy. For more information on how we process your personal data, see section 8.
2 Member points
2.1
Member Points is a free bonus system provided by SkiStar. As a member, you can earn points in connection with purchases made in a staffed SkiStar shop/Concept Store (not Pop by SkiStar), online at www.skistar.com, www.skistarshop.com, in the SkiStar app, by telephone to our customer service, and for purchases at our hotels/lodges where the product/service is paid for via an invoice for an existing booking online at www.skistar.com. The bonus system is personal and linked to your member profile. To receive Member Points when purchasing in a staffed SkiStarshop/Concept Store, you must show your digital membership card. When purchasing online or in the app, you must be logged in, and when purchasing by phone, you must provide your customer number so that the Member Points can be linked to you.
2.2
Member Points are only rewarded for purchases made by the member for their own household (not via group, conference, or agent bookings). This also applies when gift cards have been used as a means of payment.
2.3
Member Points are not awarded for the purchase of gift cards.
2.4
Member Points are registered (i) for goods - when the right of withdrawal for the purchase in question has expired in accordance with the applicable terms and conditions of purchase, (ii) for travel/activities/rentals - when the date of the return journey/activity/rental has passed.
Member Points are calculated as follows:
2.5
The amount paid for the purchase gives the corresponding number of Member Points. Member Points are calculated in SEK, where one (1) SEK corresponds to one (1) Member Point, and the purchase amount is then converted to the currency in which the member pays. One (1) Member Point gives a bonus of 0.005 SEK. Example: If you spend SEK 10,000, you will receive 10,000 Member Points. The bonus earned for this purchase is then SEK 50 (SEK 0.005*10,000 Member Points).
2.6
The bonus earned can be used as a means of payment for the member's purchases in a staffed SkiStarshop/Concept Store (not Pop by SkiStar) or online at www.skistar.com, www.skistarhop.com and in the SkiStar app. The bonus can never be redeemed for cash, either in whole or in part. All bonuses are registered digitally, and no bonus checks are sent to the member. Members must have at least SEK 20 in earned bonuses to be able to use their bonus for purchases.
2.7
Member Points are valid for 36 months from the date they are earned and will then disappear from the points system. Information about earned bonuses is provided on "My Page" and via email. Upon termination of membership, earned points expire on the last day of membership.
3 Membership level
3.1
Based on your activity with us, you will be assigned a specific membership level (basic, bronze, silver, gold, or platinum) through which you will be offered extra discounts and offers. Read more about membership levels and specific rules related to the various discounts/benefits when logged in under "My membership" at www.skistar.com.
3.2
You qualify for a level when you book an activity day or purchase a subscription (see more about subscriptions in the link in section 1.1 ). The products that currently entitle you to an activity day can be found here. Members will only remain at a specific membership level provided that the products booked, which have resulted in the member qualifying for that level, are not canceled.
3.3
Regardless of how many unique activities are booked for the same calendar day, only one activity day will be awarded. Example: A member purchases a SkiPass for one day and swimming for the same day. The member receives one activity day.
3.4
Expired activity days are deleted at the end of the membership year, which may affect the membership level. Members who have a subscription remain at the highest membership level at least until the subscription expires.
Distribution of activity days
3.5
Activity days are personal. Customers who book an activity day for someone other than themselves (hereinafter referred to as a fellow traveler) have the opportunity to invite the fellow traveler to take part in their activity day and thus enjoy the benefits of membership, provided that the fellow traveler meets the minimum age requirements set out in 1.2. Only the payer of the activity day can invite a new or existing member to take part in their activity day. Example: A member purchases two 1-day SkiPasses for themselves and their fellow traveler. Since SkiPass is one of SkiStar's products that entitles the member to an activity day, the member receives an activity day. The member can choose to invite their fellow traveler to Member so that the travel companion can take part in their activity day. In such cases, both the member and the travel companion receive one activity day each.
3.6
Customers who wish to allocate an activity day to a fellow traveler are responsible for ensuring that the correct contact details are provided when the invitation is sent out. The invitation to take part in the activity day is valid until May 14, which occurs when the activity day has passed. After that, the fellow traveler cannot take part in their activity day.
4 Offers and information
4.1
Members will receive information about their membership, such as updates to the terms, Member Points earned, and current membership level.
4.2
As a member, you are also entitled to unique offers and valuable information from SkiStar and SkiStar's partners. Such offers or information may, for example, be sent directly to you via email, SMS, or displayed to you through external channels, such as social media or SkiStar's websites and/or app.
4.3
To communicate personal and relevant information and offers to you as referred to in the above paragraph, we analyze the information we have collected in various ways. This means that different members may receive different offers based on such analyses. We analyze, among other things, your previous bookings and purchases, demographic data, interests, and other interactions with SkiStar . More information about how we process your personal data can be found here.
4.4
SkiStar reserves the right to correct any errors in the information provided in offers and product information, e.g., prices, etc., and reserves the right to adjust such information at any time without prior notice. Certain offers are limited to current booking availability and the opening hours of our physical stores.
4.5
If you do not wish to receive the direct mailings referred to in the section 4.2, you can unsubscribe at any time via "My Page" or via the unsubscribe link in the email or SMS.
5 SkiStar Game
5.1
As a member, you have access to the Game feature in the SkiStar app. Through Game, you can register your SkiPass and view your skiing statistics, participate in competitions/challenges, collect pins, and more. Members who use Game can choose to create an open or hidden profile. Through their profile, members can interact with other members, share Game information, upload profile pictures, share location information, and more. If you choose to have an open profile, you may appear on our digital leaderboards for skiing statistics, which are displayed in our facilities.
5.2
Game also offers an interactive map showing facilities, activities, slopes, and lifts at the destination, along with additional information. You can choose to see your current position on the map, and by adding other members as friends, you can also see your friends' positions, if they have chosen to share them.
5.3
Members are responsible for all content they provide in Game and also grant SkiStar the right to use such content in accordance with our privacy policy, see link in section 8.
6 Availability
SkiStar intends to provide the service 24 hours a day, every day of the year. However, the service is provided "as is" and SkiStar makes no guarantees regarding the availability of the service. The service may be down from time to time due to planned or unplanned maintenance, operational disruptions, or other circumstances. SkiStar reserves the right to update, revise, or temporarily or permanently discontinue providing the service.
7 Force majeure
No penalties may be imposed on SkiStar for SkiStar's failure to fulfill the terms due to an exonerating circumstance that prevents or significantly impedes contractual performance. Force majeure refers to unforeseen circumstances beyond SkiStar's control, such as IT failure, natural disaster, fire, war, changes in legislation, government measures, or labor disputes.
8 Personal data
We protect your privacy and take care to comply with applicable data protection legislation. SkiStar is the data controller for the personal data we process about you as a member. If you would like to read our privacy policy, you can find it here.
9 Cookies
We use cookies on our websites and on our app. If you would like to read our cookie policy , you can find it here.
10 Contact
If you have any questions about Member, please feel free to contact us.
SkiStar AB, org. no. 556093-6949
Phone: 0771-84 00 00
Email: skistarbokning@skistar.com
Address: Fjällvägen 25, 780 91, Sälen (ATT: Customer Service)