Cancellation and rescheduling

Re-book or cancel your trip.

Cancellations and rescheduling at our skiing resorts are free of charge during the pre-season

During the pre-season (4 November – 13 December 2024) cancellations and rescheduling are free of charge up until you check in. This means that you as a guest, safely can book your trip with us early in the season.  Read more about our alpine snow guarantee » 

Re-book or cancel your trip with Europeiska ERV's cancellation insurance. 

You haven’t paid for your trip yet, and want to cancel/re-book.
Go to your booking under “My page". Here you can easily cancel / reschedule your trip at no cost.

You have paid the registration fee and want to cancel / reschedule *.
If you have 21 days or more left until arrival, you wouldn’t need a valid reason or cancelling or rescheduling. Contact us at +46 771  84 00 00 so we can help you. When you cancel your stay, we’ll retain the cost of the insurance and an expense fee of SEK 95. 

You have paid the entire sum for your trip, and want to cancel/reschedule*.
If there’s less than 21 days until your arrival you wouldn’t be allowed to reschedule your trip. If you want to cancel your trip. you’ll need a valid reason, which has to be confirmed with documentation in order for you to get a refund for your trip.

If you have fallen ill, you can cancel if you have Europeiska ERV's cancellation insurance through SkiStar and a valid doctors' note. Please note that some health institutions can issue a doctor's note by telephone. It is possible to submit a doctor's note at a later date, as long as the note states when the first contact with the health service was made and what it concerned.

*First, contact Skistar by phone at +46 771 84 00 00 to make your cancellation, and to receive a cancellation confirmation. Then contact Europeiska ERV and make a direct notification here.

Re-book or cancel your trip without Europeiska ERV's cancellation insurance

You haven’t paid for your trip yet, and want to cancel/re-book.
Go to your booking under “My page". Here you can easily cancel / reschedule your trip at no cost.

You have paid the registration fee and want to cancel/reschedule.
Without Europeiska ERV's cancellation insurance you can’t reschedule your trip. For cancellations, contact us at +46 771 84 00 00. The registrations fee will not be refunded.

You have paid for your trip and want to cancel/reschedule.
Without Europeiska ERV's cancellation insurance, we keep the amount paid in case of cancellation. Call us at +46 771 84 00 00 and we will help you cancel. Rescheduling is not possible.